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Web-Site & Office Privacy Statement
Dr. Quan & Associates, Optometrists, has developed this site as an electronic resource respecting our practice. We are committed to providing our patients and visitors with a web site that respects their privacy. This page summarizes the privacy policy of our office and our web site.
Information We Collect
We do not automatically gather personal information such as your name, phone number, or e-mail address unless you supply it voluntarily, usually through contacting us via e-mail, phone, voice mail, telephone, fax, paper forms, regular mail, registering in a secure portion of the site, or by using our secure appointment booking service.
As with most web sites, we may maintain server logs and web logs which automatically collect and log all incoming traffic to our web site and may include your Internet Protocol (IP) address. We make no attempt to link these addresses with the identity of individuals visiting our site, and we regularly delete all traffic data permanently when it is not in use.
How Your Information Is Protected
Any personal information you voluntarily provide is protected under Alberta's Personal Information Protection Act (PIPA). This means that, at the point of collection, you will be informed that your personal information is being collected, the purpose for which it is being collected, and that you have a right of access to the information.
Patient and visitor information is not disclosed to anyone except our staff, consultants, or others as noted in our privacy policy who may require the information.
In the process of providing care to you, we may collect and record your information by voice mails, phone calls, emails, texts, faxes, and any other electronic communications. This information may be recorded electronically as part of your medical file and may be shared among our doctors and staff.
Authorized Appointment & Medical Information Service Providers
In providing services for appointment booking, scheduling, recalls, confirmation of appointments, and medical information chart entries and storage, we may use a service provider based in the USA. This provider is authorized to collect, use, and disclose personal information only to our company, and only for the purposes of appointment scheduling, recalls, reminders, confirmations, informing you about our services, or providing medical information entries, backups, and storage, and not for any other purpose.
The service provider may contact you by phone, email, or automatic interactive voice recognition system (IVR), on our behalf, regarding appointment scheduling, reminders, confirmations, or to inform you about our services. The provider is HIPAA compliant, and your information remains protected under Alberta's Personal Information Protection Act (PIPA) and/or the Alberta Health Information Act. By continuing to use our services or our service provider, you give explicit consent to this policy.
Authorized Office Service Providers
As with most businesses, in providing office services such as phone, voice mail, email, or internet-related calls (VOIP), we may use a service provider based in the USA and/or Canada. This provider is only authorized to collect, use, and disclose personal information for the original purposes for which it was collected, not for any other purpose. The provider follows the latest encryption and standard industry security guidelines. Your information is protected under PIPEDA, Alberta's Personal Information Protection Act (PIPA), and/or the Alberta Health Information Act.
We do not collect, use, or disclose personal information that is not necessary for providing services to you or informing you of our services. We do not sell or transfer your personal information to any unauthorized person or provider under the Alberta Health Information Act and/or PIPA.
This privacy policy applies only to this website and not to any other website you may access. This site may contain links to other sites; we are not responsible for the content or privacy practices of other websites and encourage you to review each site's privacy policy independently.
SMS Text Messaging Terms & Conditions
If you have sent SMS messages to us, or received SMS messages from us, please note that we follow all relevant privacy policies of Alberta and the USA, and those of our IT service providers who may be located in the USA. We may use SMS to: reply to questions sent to us via SMS, confirm appointments and reminders, provide order or account updates, and answer policy questions.
Messaging frequency may vary. Message and data rates may apply. To opt out of SMS at any time, text STOP. For assistance, text HELP or visit www.drquan.ca or email info@drquan.ca.
By continuing to use our services, you give explicit consent to our office policies and privacy policies.
Privacy Officer Contact
For questions or comments regarding this policy, please contact our Privacy Officer:
Have more questions?
Call us at 1-888-381-2677 or email info@drquan.ca
Book an AppointmentFax: 1-888-310-0029